Privacy Policy

Effective Date: Feb 1, 2025

At Golden Hour Skincare, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data, especially concerning SMS communications through our 10-digit phone number.

1. Information We Collect

We may collect personal information such as:

  • Name

  • Phone number

  • Email address (if provided)

2. How We Use Your Information

  • Appointment Reminders: We send SMS messages for appointment confirmations, reminders, and cancellations.

  • Marketing Messages: With your consent, we send SMS updates about promotions, special offers, or events. You can opt out anytime by replying "STOP."

  • Legal Compliance: We may use your data to comply with legal obligations.

3. Sharing Your Information

We may share your data with third-party service providers (e.g., SMS platforms) to send communications, but we do not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.

4. Data Retention

We retain your information for as long as necessary for providing services and legal compliance. You can request to delete or modify your information at any time.

5. Your Rights

  • Opt-Out: Reply "STOP" to unsubscribe from marketing texts.

  • Access & Deletion: Contact us to request access to or deletion of your personal data.

6. How We Protect Your Information

We use secure systems to protect your personal data, including encryption for SMS communications. However, no method of transmission over the internet is 100% secure.

7. Changes to This Privacy Policy

We may update this policy and will notify you of significant changes via SMS or other means. Please review this policy regularly.

8. Contact Information

For questions or to exercise your privacy rights, contact us at:

  • Golden Hour Skincare

  • Email: hello@goldenhourskincare.com

  • Phone: 512-537-5506

  • Address: 2900 S Congress Ave #109, Austin, TX 78704

10DLC Compliance Statement

By providing your phone number, you agree to receive SMS messages from Golden Hour Skincare for appointment reminders, promotions, and updates. These messages may be sent through a 10-digit long code (10DLC) number, which is regulated for compliance with U.S. telecommunications laws. Message and data rates may apply. You can opt out at any time by replying "STOP" to any message.

Golden Hour Skincare - Messaging Terms and Conditions

By providing your phone number to Golden Hour Skincare ("we," "our," "us"), you consent to receive SMS text messages from us for purposes including appointment reminders, service updates, promotions, and other customer-related communications. These messages will be sent via a 10-digit long code (10DLC) number.

1. Opt-Out Instructions:

You can opt-out of receiving SMS marketing and promotional messages at any time by replying "STOP" to any message. After opting out, you will no longer receive promotional or marketing messages. Please note that opting out will not affect the delivery of essential messages such as appointment reminders or service updates, which are necessary to manage your appointments.

2. Message Frequency:

You may receive a variety of messages, including appointment confirmations, reminders, cancellations, service promotions, and occasional special offers. The frequency of these messages may vary depending on your interactions with us.

3. Message and Data Rates:

Standard message and data rates may apply to all SMS messages sent to and from your mobile phone. Please check with your mobile carrier for details on any charges that may apply.

4. Customer Care Contact Information:

If you have any questions about your messages or need assistance with opt-outs, appointment reminders, or customer service inquiries, please contact Golden Hour Skincare at:

  • Golden Hour Skincare

  • Email: hello@goldenhourskincare.com

  • Phone: 512-537-5506

  • Address: 2900 S Congress Ave #109, Austin, TX 78704

We are happy to assist you with any concerns related to messaging or our services.